Terms of service

PREVIEW

By visiting our site and/or making a purchase, you participate in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Service”). This includes the terms, conditions and policies mentioned herein and/or accessible via hyperlinks. These Terms of Service apply to all users of the Site, including, without limitation, visitors, vendors, customers, merchants, and contributors of content.

We encourage you to read these Terms of Use carefully before accessing the Website or using our Services. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, you may not be able to access the Website or use our services. If these Terms of Use are considered an offer, acceptance is expressly limited thereto.

Any new tools or features added to the store are also subject to these Terms of Service. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page regularly for any changes. Your continued access or use of the website after changes are posted constitutes acceptance of the changes.

This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

**SECTION 1 – TERMS OF USE OF THE ONLINE STORE**

By agreeing to these Terms of Use, you represent that you are the age of majority in your region, province or state, and that you have given permission to any of your minor dependents to use this site.

You agree not to use our products in any way for any illegal or unauthorized purpose nor to violate any laws in your jurisdiction in the use of the Service, including but not limited to the laws relating to Copyright.

It is prohibited to transmit any computer worm, virus or any code of a destructive nature.

Any breach or violation of any of the Terms will result in immediate termination of your Services.

**SECTION 2 – GENERAL CONDITIONS**

We reserve the right to refuse service to anyone, for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted, including (a) transmissions over multiple networks; and (b) changes to conform and adapt to technical requirements of networks or devices. Your credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or contact on the website through which the Service is provided, without permission by us. expressly written.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

*The rest of the sections have been preserved as in the original text.*


**SECTION 3 – SHIPPING COSTS / TRANSPORTATION FEES

Carriers apply transportation fees based on the destination country and the weight of the items. Freight is calculated and displayed automatically on our website (payment page) after selecting the destination country. Please review all information regarding delivery fees here.

**SECTION 4 - TRACKING**

All orders dispatched by FrenchBeautyHub are linked to a tracking code, which is sent via email upon the shipment of your order. The result is provided by FedEx, UPS, or the 17track platform, enabling tracking for over 170 registered carriers. As an exception, some destination countries do not guarantee comprehensive tracking. We explicitly indicate such cases on the order checkout page, marked as "No tracking" under the shipping method option.

If you observe a lack of information and the shipping method is standard, for more precise details on the delivery status, you can track the order on the "track & trace" webpage of the destination country's postal service: follow the number we provided in the shipment confirmation email.

Please ensure to review all information regarding the tracking of your order here.

**SECTION 5 - DUTIES AND TAXES**

When shipped to third countries, non-EU European countries, or territories benefiting from a special tax context (such as the Canary Islands), orders may be randomly selected by customs and/or health authorities for inspection. Duties and taxes are the responsibility of the customer. If customs duties are applied to the order, the value of the import tax may be calculated based on the combined value of the products and shipping fees.

In certain destinations (e.g., Cyprus), additional taxes may be charged. These amounts are the customer's responsibility and should be confirmed by them, considering the order value and product type.

Please review all information regarding duties and taxes at this link.

**SECTION 6 - CUSTOMS CLEARANCE IN THE DESTINATION COUNTRY**

All products available through FrenchBeautyHub have obtained market and consumption authorization in Belgium. It is the customer's responsibility to verify if their country has laws prohibiting the importation and consumption of specific products or substances.

In cases where the entry of products is prohibited, various scenarios may unfold:

  1. Automatic Return at Customs: When a product is automatically returned upon arrival at the customs of the destination country due to a lack of entry authorization, the reimbursement for the product value will be issued in the form of a voucher. This reimbursement will be net of transportation fees, potential taxes, and customs-related return costs.

  2. Express Courier Shipments: For express courier shipments without entry authorization in the destination country, the customer will be invoiced for the return transportation costs to the origin, as well as all import and customs clearance expenses associated with the return. The customer will receive a voucher reflecting the product value, deducting the total return costs. We will always seek the customer's preference between returning the products or opting for the abandonment and subsequent destruction of the merchandise. In some destinations, this may not be feasible as the order is promptly and automatically returned to the sender. In such cases, the customer will be responsible for the entirety of the return costs.

**SECTION 7 - DELIVERY TIME**

FrenchBeautyHub ships its products worldwide from Belgium. The delivery time after dispatch depends on the destination country and the chosen shipping method. The estimated delivery time is indicated on the order payment page and is confirmed in the shipment confirmation email. This period does not include the duration during which the customs of the destination country holds the order for inspection.

Delivery times may vary from estimates during certain exceptional periods of increased e-commerce activity (e.g., Black Friday, Christmas, and holidays). We recommend making purchases with these considerations in mind to align expectations.

Carriers do not allow the scheduling of a specific delivery time. Therefore, it is essential to provide a correct and accessible delivery address during business hours, such as a workplace.

Orders are handed over to carriers within 2 to 4 business days after payment confirmation. This timeframe may be altered in exceptional situations, such as the need for payment review/validation or if a product is out of stock. In such cases, the customer is immediately contacted, and a solution is provided. The customer always has the option to cancel the order.

For comprehensive details on delivery times, please refer to this link.

Note: We exclusively deliver in standard quantities for domestic consumption. In specific cases (especially during discounts or promotions), we reserve the right to determine a maximum quantity we can provide or adjust handling, shipping, and delivery times to ensure a smooth delivery.

For deliveries without tracking or for orders with tracking but lacking updated delivery status, if the destination postal company declares the order as lost, we extend the option of either reshipment or a refund for the entire order amount.

All product prices, including discounted prices/promotions, are valid until further notice or while supplies last.

**SECTION 8 - CANCELLATION POLICY**

All orders are processed and dispatched within the business days of the Belgian national calendar. When placed before 2:00 PM (GMT), they are shipped on the same day. Infrequent exceptions may arise, in which case your order will be dispatched at the earliest convenience.

If you wish to cancel your order before its shipment from our warehouse, you have the option to immediately contact our customer service through our email address contact@frenchbeautyhub.com, specifying your order number and the subject.

Once the order is dispatched, certain carriers we collaborate with allow cancellation of delivery even after dispatch. For full details on this matter, please refer to the following list:

Orders shipped by Standard/EMS service: It is not possible to cancel delivery once the order has been dispatched. Orders shipped by UPS: It is possible to cancel delivery as long as no delivery attempt has been made. Please contact UPS directly. In the event cancellation is no longer possible, you have the option to refuse delivery or, if accepted, to return the order at your expense. Please note that in the case of express shipments, refusing and returning an order incur return fees. Our team will be there to assist and guide you through this process.

Cancellations on our part may occur in the following situations:

In the presence of orders showing substantial evidence of fraud, FrenchBeautyHub reserves the right to cancel and refund such orders without further justification, in the interest of protecting all parties involved. In specific cases, especially during periods of discounts or sales events, when the ordered quantity is exceptionally high and jeopardizes our marketing strategy. We provide goods only in standard quantities for domestic consumption. In the case of out-of-stock items in exceptional orders, FrenchBeautyHub reserves the right to cancel and refund the order while informing the customer of this rare decision.

**ARTICLE 18 – APPLICABLE LAW**

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws.

**ARTICLE 19 – CHANGES TO THE TERMS OF USE**

You can review the most current version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website. It is your responsibility to check our website from time to time for changes. By continuing to access or use our website and the Service following the posting of changes to these Terms of Service, you accept those changes.

**ARTICLE 20 – CONTACT INFORMATION**

All questions regarding the Terms of Use should be sent to us at contact@frenchbeautyhub.com